Privacy Policy
Effective date: October 1, 2024
Holistic Diabetes Solutions is a small business, and we believe that privacy is vitally important to a healthy society. Although we are not collecting or distributing medical advise, we have compiled our policy to better serve those who are concerned with how their âPersonally Identifiable Informationâ (PII) is being used online. PII, is defined as information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey or marketing communication, fill out a form or enter information on our site. We also collect information from you while working with you person to person. Some of this data may be of a sensitive nature and may include personal information that will help us to serve you. This information will always be limited to what you choose to share with us, and anything sensitive will be encrypted when not in use.
How do we use your information?
We may use the information we collect in the following ways:
- To provide the goods and services that you have ordered
- To set up a user account to allow you to access our services
- To provide personalized services as requested by you.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
Do we use âcookiesâ?
Yes. Cookies are small files that a site or its service provider transfers to your computerâs hard drive through your Web browser (if you allow) that enables the siteâs or service providerâs systems to recognize your browser and capture and remember certain information.
- We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save userâs preferences for future visits.
- Keep track of advertisements.
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
- You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browserâs Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Credit card information is only seen by our payment processing partners.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
How long will we retain your data?
Since we only collect the data we need in order to serve you, we will generally keep it indefinitely. The CRA, and other provincial and national government agents require us to keep records of business activities for several years, and those who have benefited from our programs often find it useful when we are able to provide them with coaching notes and records.
If you feel, for any reason, that you would like to know what we know about you, or would like us to delete your data, please email us at [email protected]. We will do our best to honour that, subject to the laws and restrictions we need to follow.
Third-party disclosure
Your data is available on a need-to-know basis to those employees or subcontractors who are involved in your service. We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when itâs release is appropriate to comply with the law, enforce our site policies, or protect ours or othersâ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Googleâs advertising requirements can be summed up by Googleâs Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Googleâs use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy â See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word âPrivacyâ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
Itâs also important to note that we allow third-party behavioral tracking
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 3 business days
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify advertising messages as such in some reasonable way.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can:
- Follow the instructions at the bottom of each email.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
